Vodacom, followed up on my query, but i still have problems with the upgrades

<p>I have received a call from subscriber collections at Vodacom, where they reversed my incorrectly allocated arrears. However, no update has been done or confirmed, no record of my conversation with an upgrade consultant is visible, no airtime has been loaded onto one of my upgrades, that took effect 1 September 2016.</p> <p>I have tried to phone again to seek the person who assisted me, it appears there is no record. I also tried to speak to the person who reversed my arrears, it appear no one knows who i am talking about.</p> <p> </p> <p>Is the online purchase/upgrades with Vodacom such a nightmare, that when people experience problems they cannot get assistance. It appears, you dealt with either your imagination or a ghost.</p> <p> </p> <p>The device that was a problem was collected yesterday, shortly thereafter someone from upgrades contacted me. I was told by the subscriber collection to check a device that will suit my needs, that the package and offerings will remain unchanged. The upgrades person phoned, i told her what i wanted, she clearly was not happy, she wanted me to pay and extra R100 per month on the contract. This was not my mistake, this was Vodacoms poor service that has turn my upgrades into a nightmare.</p> <p> </p> <p>BEHOLD INVOICE WILL BE ISSUED; ACCOUNTS MUST BE PAID TIMEOUSLY, IF NOT, YOU WILL SURELY FIND YOURSELF BLACKLISTED</p> <p> </p> <p>I also still notice a lot of complaints has not been responded to by Vodacom.</p> <p> </p> <p> </p>