mS
majara S

1 reviews | Active since Mar 2020

02 Oct 2023, 15:53

Vodacom & FNB

Unauthorized Debit Order from Vodacom via FNB.

Vodacom keeps debiting my account even though I have cancelled my contract with them on the 31st of July 2023, when I called I was told I had just upgraded which is not true, I was promised they will escalate it, instead they continue to ***** my money, I blocked them via an FNB app and they managed to debit the following month at least with FNB I will just go close my account and use another bank. This is the second time it has happened. I reported it to their 082135 & *** department and have not been helped. Hopefully me closing my FNB account will help.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2023, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,