Vodacom flying blind!

Second time in one week with total network outage. Vodacom site completely down for 24h without even knowing it. If I hadn’t call and reported the outage Vodacom would still not have known. Not possible to run a home office with Vodacom Mobile data, very unreliable, and outages rarely less than 24h at a time. Process to report outage is very irritatingly long and tedious with several menu options dragging out this pain. Getting through to the correct person, they cant access your number due to old and new number systems. Seriously Vodacom, please wake up and get your sites on a National Operation Centre and dont rely on your customers to report your outages. Every time I report you site you have no clue about the outage!! Every network device in your network has an ip address and should be monitored in a management system. How come you are unaware of such serious outages! Surely you have KPIs to achieve! Very disappointing!