SS
Sam S
1 reviews | Active since Jun 2020
22 Jun 2020, 11:45
Vodacom / Flook - Bad Service
I ordered a pair of running shoes from Flook Sport & Travel through the Vodacom rewards program - they arrived on the 14th of May and they were too big. I immediately emailed to request an exchange. It's the 22nd of June (6 weeks later) and they still haven't been collected.
I have emailed Flook 20 times, heard every excuse under the sun and still no luck. I've tried to reach out to the MD and Logistic Manager on LinkedIn. No luck.
What is a consumer supposed to do now?
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Replies (2)
Vodacom's replyOfficial
22 Jun 2020, 11:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jun 2020, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SS
Sam S's updateReviewer Update
22 Jun 2020, 15:27Still waiting Vodacom.
SS
Sam S's update22 Jun 2020, 15:27
Reviewer Update
Still waiting Vodacom.