GB
GEORGE B

1 reviews | Active since Feb 2018

26 Feb 2018, 14:58

VODACOM FLIGHT CENTRE VOUCHER

Gooday Me and my wife upgraded her phone last year at Forrest Hill shopping centre at a vodacom outlet, the representative told us that we qualify for the R5000.00 flight centre voucher which is why we decided to go for the S8+ samsung.The representative told us that we will receive a email from Samsung once the phone is activated to register for our flight centre voucher, my sister in law also upgraded and received her mail to register for the voucher.Until today we haven't received any mails and i contacted Samsung only to tell me they cant help us as the promotion has expired, i explained we haven't received the activation mail but she said that is not their problem and that i should off phoned.I feel that between Samsung and Vodacom this leaves a very bad taste and as a loyal customer to Vodacom this is not the way i wanted to be treated. I would really appreciate if Vodacom and Samsung can set this right as i only did what was told to me by a Vodacom representative. Regards George

0
Replies (2)
Vodacom
Vodacom's reply26 Feb 2018, 15:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2018, 08:22
Official

Good day,

Feedback has been provided.

Regards,
RM