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Tania E

1 reviews | Active since May 2020

16 May 2020, 18:12

Vodacom Flex

Flex on my browser. It's hijacked my browsing regardless of the browser that I use. It forces you to accept even if you don't want to. I don't need and I definitely don't want it. Take it off!

0
Replies (3)
Vodacom
Vodacom's reply16 May 2020, 19:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 


Vodacom
Vodacom's reply18 May 2020, 14:17
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. As per our chat, you confirmed that your query is resolved. 

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

TE
Tania E's update18 May 2020, 14:50
Reviewer Update
Thank you. My problem seems to have resolved itself. A gentlemen from their team phoned me and was very polite and helpful. His name was either Marlon or Marvin. I apologize for the uncer*****y as my connection was bad and I'm slightly deaf.

Thanks guys