Vodacom fleeze customers for payment by untrained Technicians

<p>Phone picked up a niggle last night. Today went to Vodacom for technical support. Waited 15 minutes for a technician to become available. The Technician Thabang had no knowledge on how to assist in getting the Huawei phone working again. He kept on telling us that the phone is not connecting to the network. Then told my son to get the phone connected. He then gave other instructions to my son. He did not want to touch the phone as if it had some decease. He then sarted blaming sim cards, software and what if. I asked what can be done and he said no it will need a factory reset and that Vodacom will charge R40-00 for every 15 minutes he spends with the phone. We can do that ourselfs So incompetance makes money for Vodacom. Now thats a way to fleece your customers. Hauwi Consultant did the fix in less than 10 minutes and for free and it was not a factory reset. She fixed the fault. See Huawi report.</p> <p>Vodacom this is realy the top for me you will definatly loose me as a customer when my contracts run out. 3 contracts down 3 to go.</p>