LV
Lance V

1 reviews | Active since Nov 2010

26 Dec 2020, 17:18

VODACOM "FLAGGED" me falsely of "********** ACTIVITIES"

I have switched over from A SAMSUNG J4 to a SAMSUNG A10 (Old SIMcard not fitting in the new phone - as it uses a MICROSIM). I bought a new SIMcard this morning, and wanted to do a VODACOM Helpdesk assisted SIMSWOP. Now, at approx 17h10. - I was informed by the Helpdesk Operator "that my number has been flagged for "********** ACCTIVITIES"... VODACOM - I have had this number FOR MANY YEARS.. and very funny how YOU could not contact me in anyway, stating something "FUNNY" is going on with my number.. You WILL correct my number WITH YOUR records department, or I WILL SUE YOU - inclusive of opening a CRIMIN Injuria case against your CEO. - (as per Legal company rules and regulations...) RECTIFY THIS SITUATION IMMIDIATELY.

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Replies (1)
Vodacom
Vodacom's reply28 Dec 2020, 07:44
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team