LC
Luane C
1 reviews | Active since Nov 2019
12 Nov 2019, 12:32
VODACOM FIX YOUR SERVICE
Zero rating. 5 days with our vodacom tower being down. It is shocking that when we reported the tower on Friday nothing was done to fix the tower in Tugela Mouth. When we phone on Saturday that department does not work over weekends. They say the technician will call you up back. We have to drive out of town to get signal, how can they call you back when you have no signal. I have asked the executive customer liaison to answer questions as to why it takes 5 days to do nothing. Alas no reply from them. This is disgusting we pay for so many services but get no service.
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Replies (3)
Vodacom's replyOfficial
12 Nov 2019, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LC
Luane C's updateReviewer Update
12 Nov 2019, 14:20Have you not read my message. There is no signal. We can’t receive calls. We have no communication via phone’s. Are you going to send ***eons with messages. Good heavens -
***LOWERS. READ MY MESSAGE. STOP JUST SENDING REPLIES. IS THERE A PERSON THERE THAT IS AWAKE
***LOWERS. READ MY MESSAGE. STOP JUST SENDING REPLIES. IS THERE A PERSON THERE THAT IS AWAKE
LC
Luane C's update12 Nov 2019, 14:20
Reviewer Update
Have you not read my message. There is no signal. We can’t receive calls. We have no communication via phone’s. Are you going to send ***eons with messages. Good heavens -
***LOWERS. READ MY MESSAGE. STOP JUST SENDING REPLIES. IS THERE A PERSON THERE THAT IS AWAKE
***LOWERS. READ MY MESSAGE. STOP JUST SENDING REPLIES. IS THERE A PERSON THERE THAT IS AWAKE
LC
Luane C's updateReviewer Update
18 Nov 2019, 07:27Once again Vodacom was doWN on Saturday. Please explain how I use 500mb in 24 hours when I hardly used my phone. I will tell you., it is because of your VERY BAD SIGNAL. My phone is continuously searching for your non insisting signal. I have been telling the people I have been speaking to and emailing at Vodacom for the last few months. The CEO’s department have not even bothered to contact me after my last email last week Tuesday. So Vodacom FIX YOUR SERVICE WE PAY FOR, STOP *****ING OUR DATA THAT WE ARE OVER CHARGED FOR.
LC
Luane C's update18 Nov 2019, 07:27
Reviewer Update
Once again Vodacom was doWN on Saturday. Please explain how I use 500mb in 24 hours when I hardly used my phone. I will tell you., it is because of your VERY BAD SIGNAL. My phone is continuously searching for your non insisting signal. I have been telling the people I have been speaking to and emailing at Vodacom for the last few months. The CEO’s department have not even bothered to contact me after my last email last week Tuesday. So Vodacom FIX YOUR SERVICE WE PAY FOR, STOP *****ING OUR DATA THAT WE ARE OVER CHARGED FOR.