Vodacom fix my Wifi connection it's been far too long now. Since the 21st of March 2025

My WiFi has been down for almost a month now. I have been calling Vodacom and they said Metro Fibre is suppose to fix the fault and they did fix on their side only to find out that Vodacom router is the one with the problem. I'm being told to wait for a technician and it's being far too long yet they debited full amount on my account!