Vodacom - FIRST PRIZE FOR WORST SERVICE PROVIDER

I wrote this review a few days ago...to date - STILL NO RESOLUTION!!

FIRST PRIZE FOR WORST SERVICE PROVIDER GOES TO VODACOM.

I phoned Vodacom’s helpline to cancel one of my numbers to SAVE money. One of their sluck consultants continued to convince me that if I upgraded my contract I would actually save MORE money as my data package was fairly outdated. His arguement was sound and I proceeded with the upgrade.

Was I un for a shocker when I received my bill at the end of tbe month at DOUBLE my usual account!!! Vodacom consultants let me know in no uncertain terms that the billing was correct and I better pay!! BUT NEVER WAS I MADE AWARE THAT THE BILLING SYSTEM PER SE WOULD CHANGE AND THEREFORE I WAS NEVER GIVEN THE OPPORTUNITY TO AGREE TO THIS!!! How can Vodacom change my contractual obligations without me agreeing to this????? In addition, I was obviously told a blatant lie by the consultant as this package is CLEARLY NOT CHEAPER!!!

Long story short, I have jow spent in excess if 3 hours on the phone to Vodacom, and FINALLY someone phoned me on the 12th if Sept from tbe 7041 number to let me know that Vodacom was in tne wrong and as I have also had to cough up for a returned debit order, as a goodwill gesture, the account that was unpaid will be credited in full. I thought my faith in Vodacom was renewed, until I phoned in to Vodacom on the 21st of Sept to told THERE IS NO CREDIT COMING AND MY LINE WILL BE SUSPENDED. All of a sudden it’s IMPOSSIBLE TO RETREIVE THE VOICE RECORDING (????) even though I gave the exact time and date of the call.

I have begged and pleaded with Vodacom to PLEASE COME FETCH THE NEW PHONE!!! I WANT NOTHING TO DO WITH A COMPANY THAT MAKES MONEY FROM SWINDLING CUSTOMERS. But I am clearly dealing with a company with no scruples and who do not care about what is right and what is wrong, AND ALL MY PLEAS HAVE FALLEN ON DEAF EARS.