Vodacom Fire - Worst service delivery ever experienced.

Background- I have recently moved to JHB and my Estate uses Vodacom fibre as a supplier. I reached out for installation on the 12th of January.

From then I received a email stating that i would be contacted within 7 days for Installation. On day 9 I reached out to Vodacom via their support line and raised the issue.( SR 260121- 045246). I got a message stating that i would be contacted within 24 hours. 24 hours later I reached out to the contact center again. It was raised to the second line support. After this I spoke to a Floor supervisor on Saturday still no joy . I received a email that a manager would contact me 5 days later i received no calls have been received. I reached out again today and finally got through to a manager. He was vague and did not give be any comfort that my issue would be resolved. He rather stayed open ended in his comments and responses not giving time lines and reassurance that i would be contacted shortly. Just to tie up this loose end of the story i have not even received my router as of yet.

I have spent nearly 5 hours on calls trying to resolve the issue with no joy. Costing money for a service that should have been rendered.

Problem Late delivery No care of timeline Agents promise calls and responses and have not delivered on their promises. Agents change their stories continuously to try passivate the client.

If i wasn't bound to use this fibre supplier i would have cancelled everything at this point.

Worst experience i have ever experience from any company.