JB
Japie B
1 reviews | Active since May 2021
26 Nov 2021, 10:49
Vodacom Firbre terrible service
I have app**** for Vodacom Fibre, the application was approved and the router delivered within 2 days, well done, but... Since then I have heard nothing from Vodacom, I have sent emails to the person assisting me throughout the process, but now no return emails from my enquiries. I have phoned the call center and are told a 2nd line person will call me to arrange the fibre installation, but that never happens. If you have to beg them to come and install a service that you need to pay for, how bad is the service going to be once they are done with the installation. Should have rather gone with Afrihost it seems.
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Replies (3)
Vodacom's replyOfficial
26 Nov 2021, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Japie B's updateReviewer Update
26 Nov 2021, 11:10Thank you very much for your fast response, hope this can be resolved today.
JB
Japie B's update26 Nov 2021, 11:10
Reviewer Update
Thank you very much for your fast response, hope this can be resolved today.
JB
Japie B's updateReviewer Update
30 Nov 2021, 12:00Thanks for the feedback, still really disappointed that it went this far, as the team told me my complex is not fiber ready, but could still not give me a time frame in which this is going to become fiber ready, although the fiber is outside the complex.
JB
Japie B's update30 Nov 2021, 12:00
Reviewer Update
Thanks for the feedback, still really disappointed that it went this far, as the team told me my complex is not fiber ready, but could still not give me a time frame in which this is going to become fiber ready, although the fiber is outside the complex.