EW
Elsabe W
1 reviews | Active since Feb 2013
28 Apr 2021, 13:31
Vodacom firbre - NO GOOD
My kids are studying online from their flat. I opted for Vodacom because of LTE while waiting for fibre. I am battling from 13 April to get the fibre activated after Vodacom disconnected the LTE. This is unacceptable since Vodacom disconnected the LTE without checking that the fibre is activated. My kids have to jump from friend to friend to do their assignments / classes and tests.
The call centre is trying but failing – 24 / 48 hours is all that we hear since 13 April.
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Vodacom's replyOfficial
28 Apr 2021, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Apr 2021, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EW
Elsabe W's updateReviewer Update
29 Apr 2021, 13:13VODACOM VODACOM FIBRE - I AM STILL BATTELING WITH VODACOM FIBER TO GET THE FIBER LINE ACTIVATED. THE LAST AGENT TOLD ME THAT IT WAS NEVER REQUESTED TO BE ACTIVATED ALTHOUGH THE KIDS HAD LTE TILL THAT WAS CANCELLED AND NO FIBER WAS INSTALLED YET.
ANOTHER 24 / 48 HOURS AS PER NORMAL TO WAIT TO GET ANY FEEDBACK - HOW ON EARTH CAN THIS BE POSSIBLE IN TODAYS TIMES THAT WE ALL NEED TO BE ONLINE?????????
ANOTHER 24 / 48 HOURS AS PER NORMAL TO WAIT TO GET ANY FEEDBACK - HOW ON EARTH CAN THIS BE POSSIBLE IN TODAYS TIMES THAT WE ALL NEED TO BE ONLINE?????????
EW
Elsabe W's update29 Apr 2021, 13:13
Reviewer Update
VODACOM VODACOM FIBRE - I AM STILL BATTELING WITH VODACOM FIBER TO GET THE FIBER LINE ACTIVATED. THE LAST AGENT TOLD ME THAT IT WAS NEVER REQUESTED TO BE ACTIVATED ALTHOUGH THE KIDS HAD LTE TILL THAT WAS CANCELLED AND NO FIBER WAS INSTALLED YET.
ANOTHER 24 / 48 HOURS AS PER NORMAL TO WAIT TO GET ANY FEEDBACK - HOW ON EARTH CAN THIS BE POSSIBLE IN TODAYS TIMES THAT WE ALL NEED TO BE ONLINE?????????
ANOTHER 24 / 48 HOURS AS PER NORMAL TO WAIT TO GET ANY FEEDBACK - HOW ON EARTH CAN THIS BE POSSIBLE IN TODAYS TIMES THAT WE ALL NEED TO BE ONLINE?????????