Vodacom firbe poor customer service

Vodacom has the worst customer service I have ever experienced. I was made aware of of the non payment of my firbe line on 22nd of July. The next day I made a payment and was advised that in 2 to 3 hours my line will be restored. It is now the 26th of July and have spent hours trying to get my line restored. They are very good at making promises of which none have been kept. I've spoken to Rocence Tim,, Zahida, Siphokazi, Mary Anne and countless others who are ALL programmed to ask the same questions and make promises. The last person I spoke to was Mary Ann who refused to provide with her manager's email sighting the POPI Act. I was also promised that the Manger (Novuyo) will get back to me in an hour. It's been 3 hours and they never disappointed me as I expected nothing less from them. I only wanted my line restored and have to go to such lengths Pathetic and disappointing