Vodacom & Finrite, Thick as *******

So I was incorrectly billed for Insurance that I had Canceled in June with Vodacom and Finrite for 4 consecutive months and now that Vodacom has to reimburse me the money after I have supp**** proof and reference numbers. I keep first I was getting excuses over excuses and now I'm just getting no feedback whatsoever regarding my refund, quick debit but takes over 60days for a Refund what Bull is that? Alot has happened with Vodacom these past couple of years, becoming very unreliable. I do not get any update or feedback each time I sent a email either to Vodacom or Finrite regarding my refund.