Vodacom finrite insurance **** and rotten service

People beware of vodacom insurance finrite you struggle to get phone when you claim. Today at 14:00 a sales/agent at vodacom 4 U shop called insurance department and spoke to a consultant under claims department and agent was told they don't have cellphones for R1500 which i was coverd for and the lady was told i must pay a difference(Betterment) i refused at first and for argument sake since i need a phone i told the lady to call claims department.

She called at around 14:25 with this number *** she found another rude consultant who came with a different story that i cant take a phone which is more than the price am covered for the lady at the shop told her i can take it and add money and her colleague told us the amount that i must pay and she told us its not allowed, after an argument she pretended as if she cant hear us and dropped the phone.

Its painful to pay insurance each month but when you claim you are treated like a trash and sent from pillar to post and its not a first time i experience this rotten service with this vodacom finrite insurance.