VODACOM/ FINRITE INSURANCE PATHETIC - DONT TAKE IT AT ALL

Please be advised that I am extremely disappointed with Vodacom and Finrite insurance. It seems like you guys are in the market to rob people's hard earned funds.

I have the following problems with this insurance company Vodacom/ Finrite:

1. POLICY NOT CANCELLED TO DATE: I am still currently being billed despite me calling AND emailing them on 05 June 2021 to cancel the insurance only to find out that I am still being billed R360.00 for insurance. WHY WAS THIS NOT CANCELLED AT THE TIME? I need to be credited with immediate effect. Are you guys unable to even comprehend simple instructions? I called Vodacom yesterday and she advised that this was not cancelled by Finrite therefore she cannot assist me due to Finrite not doing their jobs. THIS POLICY SHOULD HAVE BEEN CANCELLED.

2. The other problem is that Priscilla(Finrite) confirmed on 05/06/2021 that the insurance policy was never activated since January 2021 then WHY were you debiting my account for insurance when it was never activated. I require all my premiums since January 2021 to be reversed into the Vodacom Contract Account. This matter is currently with the Insurance Ombudsman and awaiting their response.

3. No Policy number was ever provided to me despite my calls to obtain the same. It means numerous people are taking out so-called policies with you guys and not receiving an actual policy and No policy documents were ever sent to me.

I have attached the statements to prove that I am still being debited and the email correspondence sent and received from Finrite.

It seems like Finrite and Vodacom currently employ uneducated people who cannot do their jobs efficiently. I would understand a minor error as we are all humans but it seems like you are unable to comprehend and deal with clients simplest requests. I can only imagine how many thousands of clients you are robbing each month by billing them for something they don't have.

It will be feasible to stop paying my Vodacom contract at all due to your negligence. I would also like that this matter be dealt with by the correct staff member and corrective action be taken against Priscilla and all staff members that dealt with this matter.

I require the above mentioned matters to be resolved with urgency. I require you guys to accept responsibility for your negligent behaviour.

THIS MATTER IS CURRENTLY WITH THE OMBUDSMAN