Vodacom- Finrite head to head to be the worst in customer service

So the saga continues, as we enter our 4th week without any communication nor any means to call anyone back. On Friday, after several Hellopeter posts, 2 people called me, not to solve my problem but to see if someone solved it .... it would be funny if I wasn't irritated! Vodacom keep blaming Finrite .... we the point is Vodacom, you sold the insurance, you take the premium, and you take a fee no doubt, so you cannot pass the buck!! Today again, can't get through to anyone, and don't try the store, according to them they are as helpless as I am. I think it's time to lodge with the insurance ombudsman - this is a straight forward issue.