CB
Chevonne B
1 reviews | Active since May 2022
06 May 2022, 09:49
Vodacom Finrite
Extremely extremely disappointing and upset with Vodacom Finrite insurance. They stopped debiting my cellphone insurance months ago after I claimed when something happened to my cellphone. And an agent told me if I want insurance again I would need to reactivate it. They randomly decided to start debiting an increased amount on my account without my authorisation! And informed me on the phone I’m in arrears! Im so upset with their service!
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Vodacom's replyOfficial
06 May 2022, 11:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2022, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team