pR
pareshni R

1 reviews | Active since Nov 2012

17 Aug 2016, 07:22

Vodacom finished my data and airtime

<p>I purchased 500mb data on Sun night and had R58 airtime before doing so. last night my data and airtime balance was zero. I only used 50mb- i use the wifi at work during the day. now i have to wait up to 16days to get compensation? what am i supposed to do till then? </p> <p>on the bright side i spoke to a very nice consultant Mike Lephale (forgive the spelling if incorrect) last night who understood my situation and made it easy for me to interact with, </p> <p>however, still need to wait for feedback about the zero balance. </p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team