Vodacom fine disaster

I am so disgusted by the service I have received from Vodacom fibre. I paid for the month to month fibre on 22 May and it was installed 30 May and there was connection successfully. On 13 June I reported that there is a loss of signal and I cannot connect, to this day I have been consistently been updated that the fibre support team is working on it. Now, I receive a call yesterday querying why I did not pay on the 20th after ensuring that I miss the debit order on my end since I haven’t been connected or even received any specific details on what the issue is. I have threatened to cancel and all I’m getting back is the fibre team is working on it, I don’t even know what IT is at least. Such pathetic and poor service and the will only feed you the same thing without even knowing what the issue is. I would never recommend fibre with Vodacom to my family and friends