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jjmbotha J

1 reviews | Active since Sept 2010

17 Nov 2016, 10:46

Vodacom finds innovative ways of getting money out of it's customers for bad service

<p>Wanting to buy a data bundle, I load up the Vodacom app on my phone, but I am told I can only buy 250Mb (R59) or 1Gb (R149) bundles, all other bundles are not available in the newer version of the app yet.</p> <p> </p> <p>That is: all other data bundles of better value are not available yet...</p> <p> </p> <p>So I haed on over to the VOdacom website and select Data Bundle, Once-Off, 2Gb (R249), and click on purchase - only to be greeted by this: "There was an error in provisioning."</p> <p> </p> <p>I want to avoid out-of-bundle rates, but the better value bundles I want to purchase cannot be purchased?</p> <p> </p> <p>When is Vodacom going to stop holding us hostage with their own data rates?</p> <p> </p> <p>I am migrating from Vodacom the minute my contrat runs out in January</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team