JE
Jason E
1 reviews | Active since Jan 2014
08 Jun 2023, 14:09
Vodacom Finding Ways to *****
Got a call from Vodacom offering us a better plan at a lower price so obviously we jumped at it. Asked a few times if there are any additional charges or if our payment will stay the same. They informed us that we'd actually be saving R10 per month. Now we get a bill and it's R300 additional. Now they state, the saving is for the data plan and not the handset - which we were never informed about. I guess this is just another ploy from Vodacom to ***** from their clients
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Replies (2)
Vodacom's replyOfficial
09 Jun 2023, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2023, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2023, 13:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that your wife was contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2023, 13:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that your wife was contacted and assisted. Regards Consumer Website Team
Best regards,