BH
Brian H
1 reviews | Active since Jun 2016
14 Oct 2021, 15:40
Vodacom, finding new ways totally suck
I called to cancel my data contract. I have 28 days to cancel the order and because the signal is so poor I have decided to cancel. Because I have called multiple time over the past weeks of this bad service, the cancellations department has blocked my number and if I want to cancel, I have to call a number and be billed at R2 a minute. What a ****.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Oct 2021, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Brian H's updateReviewer Update
16 Oct 2021, 17:29Vodacom has still not bothered to resolve the issue with my internet connection, 2 mbps, up to 7mbps but then the connection drops all the time. What they have done is allowed me to call the cancellation department and promptly informed me that my time to cancel has lapsed. Strange that once the cancellation period lapses you're allowed to call the cancellation department but until then they block your number and you have to pay a fee of R2 a minute. Can't keep customers lawfully because your service is so terrible so you stop them from being able to cancel contracts.
BH
Brian H's update16 Oct 2021, 17:29
Reviewer Update
Vodacom has still not bothered to resolve the issue with my internet connection, 2 mbps, up to 7mbps but then the connection drops all the time. What they have done is allowed me to call the cancellation department and promptly informed me that my time to cancel has lapsed. Strange that once the cancellation period lapses you're allowed to call the cancellation department but until then they block your number and you have to pay a fee of R2 a minute. Can't keep customers lawfully because your service is so terrible so you stop them from being able to cancel contracts.
BH
Brian H's updateReviewer Update
20 Oct 2021, 20:48Thank you for the reply. Just smoke and mirrors. How long does your team take to look into these matters, this has been an issue since I got the device and I let you know then already that the internet signal and speed were not up to standard. Instead of admitting you can't provide the service you're selling you keep me waiting for this so called team to repair or fix the issue. I will not be paying for this data line and I will continue to let everyone know about your very poor service.
BH
Brian H's update20 Oct 2021, 20:48
Reviewer Update
Thank you for the reply. Just smoke and mirrors. How long does your team take to look into these matters, this has been an issue since I got the device and I let you know then already that the internet signal and speed were not up to standard. Instead of admitting you can't provide the service you're selling you keep me waiting for this so called team to repair or fix the issue. I will not be paying for this data line and I will continue to let everyone know about your very poor service.