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Alzandri S

1 reviews | Active since May 2025

12 May 2025, 10:18

Vodacom Finance System Is Flawed – Reassessment Required!

My name is Alzandri. (ID and full details can be provided if needed). I recently app**** for a mobile contract with Vodacom and was approved—but only for a SIM-only contract. This is absolutely unacceptable considering my financial standing.

Earlier this year (February), I was approved for vehicle finance of R650,000 —proof of this is available. I declined that deal because I’m saving for a larger deposit. Now Vodacom tells me I only qualify for entry-level mobile options?

Let’s be clear: I want an iPhone 16 for myself, and an S25 Ultra with smar****ch for my husband. These two phones combined don’t even total R55,000, and yet Vodacom sees fit to restrict me to SIM-only? Something is seriously broken in your credit assessment system.

I have a credit score of 660 on Experian, which is better than 90% of South Africa, and my income comfortably supports a high-end mobile deals. Meanwhile, people employed by us, who earn far less, qualify for better mobile contracts. How is this fair?

We visited a Vodacom store this past Saturday for assistance, and frankly, it was a waste of time. The staff had no answers and no idea how to escalate or solve this issue. The same applies to the online team—nobody can provide a straight answer or escalate the matter properly.

I am happy to share my full financial information, because I’m confident this isn’t a me problem. It’s a Vodacom problem. Please re-evaluate my application and correct this mistake. I refuse to be treated like this by a company that should be able to offer better service to high-quality customers.

This whole experience has been frustrating, humiliating, and clearly points to serious issues in Vodacom's finance and vetting systems. Fix this.

0
Replies (5)
AS
Alzandri S's update12 May 2025, 10:25
Reviewer Update
I have a credit score of 660 on Experian, which is considered "Very Good" in South Africa and places me in the top 10% (90th percentile) of credit-active South Africans. This is not my opinion—it’s according to banks like Absa, Nedbank, and the credit bureaus themselves.
My income supports this level of credit easily.

Meanwhile, people working for us, earning far less, have been approved for better mobile phone contracts. We are paying their salaries, and they are walking around with flagship Mobile phones whilst we the employer are not? Seriously?
Vodacom
Vodacom's reply12 May 2025, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details. Regards,  Vodacom Consumer Website Team 
AS
Alzandri S's update16 May 2025, 10:32
Reviewer Update
I have responded on your mail and still no reply? it has been more than 5 days? Can you please get back to me?
AS
Alzandri S's update20 May 2025, 14:39
Reviewer Update
It has been a week...........Still no reply.
AS
Alzandri S's update21 May 2025, 12:58
Reviewer Update
Good afternoon Vodacom Team, I am writing again as I am still awaiting feedback regarding my application. I have submitted every document you requested, including both TransUnion and Experian credit reports, yet I have received no meaningful updates from your side. Frankly, this experience has been deeply frustrating. I have had to follow up far too often, and your lack of responsiveness is unacceptable for a service provider of your stature. Meanwhile, MTN has already approved my application. However, I would still prefer to remain with Vodacom because your coverage is far more reliable—especially considering that I travel frequently to areas where MTN offers little to no reception. That said, if your team continues to delay and ignore my follow-ups, I will be forced to take my business elsewhere. I need a resolution urgently. To be clear:
  • My current device is no longer reliable.
  • I do not want to spend R10,000 on a cash purchase for a temporary solution.
  • I am trying to secure a proper long-term device through your contract offering.
  • I’ve shown loyalty to Vodacom, but you are making it extremely difficult to remain a customer.
Please escalate this matter immediately. I expect a response without further delay. It is disappointing to have to chase Vodacom like this for basic service. You can and should do better. Kind regards,