Vodacom field technician Prince is dishonest and unreliable

A Vodacom Field Technician named Prince has had me waiting for hours and did not honour my appointment to have my fibre line fixed. We made an appointment for 16:00 and he not did arrive, I called Vodacom and they confirmed that the comments stated that I was unreachable when he confirmed the appointment with me and also confirmed that he was on the way. I had to wait and not get to my other commitments, and he did not show up. This is completely unacceptable, and the fact that he writes comments to state that I am not reachable when I am the one making strides to reach him so that he can do his job is very disappointing. It's exam time, and I need my fibre active. It's been 5 days since my fibre went down, and I'm paying for a service I am not receiving.

Prince wasted my time and did not even have the decency to call and reschedule or apologize for not arriving. Now I don't know when my line will be fixed. I am very frustrated by the service levels I am receiving because really this is unacceptable.

I need urgent intervention with this issue, Please.