AC
Algernon C
1 reviews | Active since Jul 2009
11 Nov 2022, 10:00
Vodacom field personnel not knowing what they're selling
The field agent who knocked on my door to offer me a promotional fibre package, informed me incorrectly leading to me signing up for a fibre package. My questioning was very specific on the package and I have Whatsapp proof of this. I want this service to be cancelled, the equipment to be collected and have no futher interest in Vodacom's service due to this bad experience
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Replies (2)
Vodacom's replyOfficial
11 Nov 2022, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2022, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AC
Algernon C's updateReviewer Update
20 Nov 2022, 20:30Initiated a cancellation but still receiving emails from Vodacom as if I accepted their service. Also still waiting on them to arrange collection of their hardware which was supposed to happen within a week.
AC
Algernon C's update20 Nov 2022, 20:30
Reviewer Update
Initiated a cancellation but still receiving emails from Vodacom as if I accepted their service. Also still waiting on them to arrange collection of their hardware which was supposed to happen within a week.