Vodacom Fibre/Vuma

Vodacom Fibre team needs to get their **** together now. How do you allow a customer to sit without internet for 2 weeks. Your consultants is so ***********. Promises you the moon and the stars and 2 weeks later you do not receive feedback from anybody regarding your request at hand. I work from home and here i am still sitting without an internet connection for 2 weeks. Been on the phone with over 14 of your *********** consultants for 2 weeks and absolutely nothing as I said "they promise you the moon and the stars" but in the end what happens I have to waste my airtime and call you back every time. On the call with idiots everyday for the past 2 weeks and none of those clowns can help.

You are then told that it will be escalated and guess what? Your **** is escalated to no one.

I have spoken to a team leader as well "Tenolo Phokwe" wow she is a peace of work hey. "No do not worry sir, I have a Vuma team on standby. I will give you feedback before 5". Here I am back with Vodacom Customer Care. Tells me she received the link from Vuma and she opened it up and it is working, then tells me I am sending you the link and guess what no link received. The next person that has promised me the moon and the stars this morning is "Lwando Mlilo" and his "Manager" that I am not even holding my breath for. I know it will end up being a dissapointment just like all the other consultants. Now I dealt with an idiot who told me there is no managers available and cannot tell me the managers name of who is going to call me back. I have spoken to the following people who said they are going to sort my query out and still have to call beack today.

Vuyokhazi - Mrs Sales consultant Logged a new request on the reccuring option. I cannot be cross at her because she done her job as requested I think.

Neo - Service Consultant - "I have escalated it to vuma" this was the 1st consulant mind you that I dealt with and still nothing up until today. 2 weeks ago no feedback.

Uko - Mr I Like helping customers sort out their problems "I must not get tired of him because his going to call me everyday". received one call back from him with the same info and never ever again.

Lwando Mlilo - I spoke to him yesterday 06/03/2023 - "There are multiple requests logged on my name and thus why the Reccuring link is throwing out error messages". We are going to cancel all the other requests and leave your reccurring on open so the problem gets resolved

Team Leader - Tenolo Phokwe - Said she received the link from Vuma and its working, still waiting for that Link.

The list goes on and on. What IRRITATES the hell out of me is that Everyday I call in and I speak to a different consultant and I have to repeat my story all over again.

Your service is pathetic and you guys need to put your consultants back in training and teach them how to listen to customers and not talk over customers. Its called being professional and not your personal cellphone that you speak however you want when your friends call.

I am livid with your service, Its has been the worst service I have ever received in my entire life. I will mention this again, I work from home and I have not been able to work from home for the past 2 damn weeks because nobody at vodacom knows how to do their damn Job.

You cannot tell me now that Vuma has a Problem and everyone has that problem and then in the same breath tell me I received the link from Vuma and it is working and I will be sending to you.

Geez this is really like the blind leading the blind here.

I look forward to your call for some more lies.