Vodacom fibre...think again.

I was contacted by Vodacom to install a fibre line at my residence. The registration, installation, and activation was a smooth process, however since the line was up and running its been an absolute nightmare, more outages than I ever had with my previous service provider (Rain). My connection got interrupted at 10h30 on Saturday morning, shortly after the interruption I received an sms stating fibre outages can be expected due to loadshedding. I waited until Monday evening 18h00 before reporting the outage. I was assured that the problem will be sorted out between 24 to 72 hours, however we have now gone past hour 73 and still no concrete answer as to when an Openserve contractor will contact me to repair the fault. I an highly disgusted with Vodacom and Openserve since I am paying R1050 per month for a 150/150 line that is not working. Worst experience ever.