Vodacom fibre,theft due to taking money for services nlt rendered

We already have a fibre line with CPE installed. We moved over to Vodacom fibre ,and received our router middle December last year 2020, it is now almost mid February 2021. After numerous phone calls and emails to their "support" line, we are still without connection. And yet,we are forced to pay for a service/fibre package that has not once been used once,due to the fact that Vodacom not providing the purchased service.