Vodacom Fibres TERRIBLE service

I have had Vodacom fibre for about two months now. The service they deliver when it comes to assisting with issues regarding the fibre services is APPALLING to say the least. My fibre has been down for 5 days now, all they do is "escalate" the issue and not come with a proper solution. I am so irritated that they have the arrogance to treat clients so poorly. I have called to follow up on a resolution, too many times. Yet still nothing. I have decided to cancel the service. I refuse to pay for something that doesn't work and has poor support services!