CC
Claudia C
1 reviews | Active since Jul 2019
26 Jul 2019, 08:51
Vodacom Fibre’s shocking service
My fibre has been down for 4x days due to the router being mysteriously reset to factory default settings. Vodacom Fibre cannot reset the username and password and will not give us the details to enter ourselves. I was told it would take 2 hours to reset.... still waiting 4x days later.
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Replies (2)
Vodacom's replyOfficial
26 Jul 2019, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2019, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Aug 2019, 16:36Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
I had a chat with your son and he confirmed that the problem is resolved.
Regards
Vodacom Consumer Website Team
I had a chat with your son and he confirmed that the problem is resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2019, 16:36
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
I had a chat with your son and he confirmed that the problem is resolved.
Regards
Vodacom Consumer Website Team
I had a chat with your son and he confirmed that the problem is resolved.
Regards
Vodacom Consumer Website Team