BS
Brian S
1 reviews | Active since May 2018
06 Feb 2023, 13:44
Vodacom fibre's service is awful
I cancelled my with my existing ISP and signed up with Vodacom fibre. I have been waiting for 4 days for them to activate the line. I always have to phone them to find out the status and each consultant I speak to says that they will escalate it. I have followed all of their instructions i.t.o providing proof of address, requesting old line to be released etc.
I regret signing up with Vodacom - extremely poor service thus far. Stay away!
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Replies (2)
Vodacom's replyOfficial
06 Feb 2023, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2023, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Brian S's updateReviewer Update
07 Feb 2023, 08:55Again I had to phone them this morning to find out what is happening (every time they tell you that they will keep you updated), only to be told that it will take another 48 - 72 hours to activate!!! Surprise surprise, their service from their sales person was excellent when they sold this package to me - they continouosly phoned me asking for documentation, approvals etc. I told them that I can't go a day without internet because i work from home and they assured me that it will be a smooth transition. They should have just said that I will be without internet for over a week, while transferring over to them. Anyone thinking of cancelling with your existing ISP and moving over to Vodacom, you have been warned!
BS
Brian S's update07 Feb 2023, 08:55
Reviewer Update
Again I had to phone them this morning to find out what is happening (every time they tell you that they will keep you updated), only to be told that it will take another 48 - 72 hours to activate!!! Surprise surprise, their service from their sales person was excellent when they sold this package to me - they continouosly phoned me asking for documentation, approvals etc. I told them that I can't go a day without internet because i work from home and they assured me that it will be a smooth transition. They should have just said that I will be without internet for over a week, while transferring over to them. Anyone thinking of cancelling with your existing ISP and moving over to Vodacom, you have been warned!