VODACOM FIBRE'S ******* AFTER SERVICE!

Once again absolutely disappointed and dismayed by Vodacom Fibre's lack of after market assistance and client service. We have probably logged 10 calls over the last 2 months, the latest being SR*** - There is clearly a problem with our router or line as we have regular contact with a sales consultant at Vodacom Trade Route Mall who lives less than 1km away from us, using Vodacom Fibre, but he never has the disruptions that we have mentioned. When there is load shedding and the power is restored, our router doesn't work, when there is a storm, our Fibre goes down. 19 Nov: Call logged: Sarah 7h45 - off for 24hrs, no call back, came on eventually after we reset it, no call back. 20 Nov: Call logged: Mphumelelo 9h50 - off 12hrs, she mentions OpenServe outage, promises to get back to us, never did 21 Nov: Fibre up after we reset it 9h10 1 Dec: Call logged: Wahdea/Wadia - she will investigate and call back, never called back 1 Dec: 20h15 Fibre up after reset - still not 1 call back from Vodacom 2nd Dec we got a call from Margie at Open Serve stating that they have picked up that we have logged more than 5 calls over recent days/weeks and this has prompted them to check the line. The line was on at that point of her call. She said she picks up that there is a 'time out session' on our line which Vodacom needs to remove. She will escalate with her manager as well but we need to let Vodacom know as well... ........WAIT FOR IT...... 12h55 call Vodacom Fibre: Zinkhita - We relay the message from Open Serve and give her our reference number AND the router serial number....she can't pick up the router or line and Vodacom's system says Vodacom could last access the router 6 DAYS AGO?!?!?!?!?!?! - ALL THIS WHILE OUR LINE CAME ON INTERMITTENTLY AND WAS UP AND RUNNING!!!!!!!!!! SHE PROCEEDS TO PROMPTLY REMIND US THAT THE CALL WAS LOGGED A LITTLE MORE THAN 24 HOURS AGO AND THEIR TURN AROUND TIME IS 72 HOURS (24 HOURS MORE THAN THE USUAL TIME SPECIFIED BY EVERYONE ELSE) SO SORRY THERE IS NOTHING MORE SHE CAN DO FOR US..WAIT. WHAT THE FREAKEN HELL?! 3 Dec: storm starts at 21h00 - guess what...router goes down, is still down IT IS NOW MORE THAN 72 HOURS SINCE OUR LAST CALL AND NOT A WORD FROM VODACOM FIBRE. Vodacom's lack of interest, lack of communication and lack of efficient consultants is pathetic considering they should be market leaders in this space. We were told upfront that should we cancel the contract within the 1st 12 months, we are liable for the cost of the router. Vodacom can gladly come collect their router or we are now ready to throw the router in the bin and Vodacom can drag us to court to get a cent from us as we have spent far more on airtime to log calls and frustration upon frustration. WE ARE PAYING JUST UNDER R600 A MONTH AND DESERVE SERVICE FOR OUR LONGSTANDING ACCOUNT WITH VODACOM SPANNING MORE THAN 10YEARS (VODACOM WE ARE PAYING FOR THIS SERVICE YOU ARE NOT DOING US A FAVOUR)...or has Vodacom made it's money SO client service is a no feature on their Mission Statement...