Vodacom Fibre’s proverbial black hole!!!!

I have decided to move to another premises and decided to relocate my current Fibre hosted by Vodacom. At first I called in and was assisted by transferring me to the relocations team, at this point is were Vodacom dissolved into a proverbial black hole. The relocation specialist “Khensani” was helpful for one mail correspondence, I have been patient since the 07 of July 2020 and till today the 12 Oct 2020 I have yet to hear of anything advancing. After numerous reminder emails from my side I had to think that Khensani is no longer with Vodacom, so I decided to call ***, and yet still nothing. Can someone please assist?