Vodacom Fibre's poor service

I have been without internet for 5 days now. Vodacom Fibre is letting me down big time. I have lodged a complaint some days ago but there is still no internet. When I called them there said there was a problem with the Vuma fibre box in Boksburg. I dont have any agreement with Vuma. It is Vodacom's responsibility to take urgent steps to address any issues with Vuma that affect internet connection. For them to simply place a blame squarely on Vuma reflects badly on their understanding of contractual liability. Vodacom has repeatedly failed to provide a meaningful update on the status of this complaint. All I get is a message that says "status is pending". Their service is extremely poor and appalling. They are non-responsive and lack appreciation of basic customer service. Think twice before you do business with them!!! My reference no: SR***.