Vodacom Fibre's lies

I have been trying to obtain control of my Vodacom Fibre account since January, numerous calls Nad emails, they keep closing the query and I can't even connect to the fibre account to change a password,, my data keeps being depleted, without any answers on who is using it ext. Vodado apps says I don't have an account, but I'm paying an anatomical amount for being messed around. The sales pitch is "the 1st month is free" well guess what sucker, you will pay for it 2 months later! I warned them I'm going to look for another provider. The calls to accounts keep going to nobody on the other side of the line. Then they will return your call when you finally speak to some one and that also does not happen at times. I'm tired of wasting energy and money on this fibre account