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Tanita T
1 reviews | Active since Aug 2020
07 Sept 2020, 12:12
Vodacom Fibre's Failure to refund me
ONLY after my previous HelloPeter review about the poor service received from Vodacom Fibre department did my previous query get some attention from Vodacom Fibre. Now I write another review because it was actually not 100% completed as I am still waiting for my refund which is most probably the most important to me. I received an email from Vodacom Fibre on 20August saying I would receive the refund that is correctly due to me in 2-3 days. I still have not received my money. Vodacom Fibre seem to have no issue debiting your account but to resolve incorrect debits its a nightmare and struggle. From my personal experience with Vodacom Fibre I without prejudice would not recommend their services to anyone
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Vodacom's replyOfficial
07 Sept 2020, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanita T's updateReviewer Update
10 Sept 2020, 10:28On the 1Sep2020 a refund was credited to my account then ANOTHER R599 was debited from my account from Vodacom. I recieved confirmation on the 20August2020 that the billing was suspended? Why was I billed AGAIN on the 1 September 2020?????????? Why refund me just to take it back. How long more now am I going to wait for this refund? or should I keep logging refund queries on Hello Peter until Vodacom gets things right? Please advise because clearly something isn't right.
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Tanita T's update10 Sept 2020, 10:28
Reviewer Update
On the 1Sep2020 a refund was credited to my account then ANOTHER R599 was debited from my account from Vodacom. I recieved confirmation on the 20August2020 that the billing was suspended? Why was I billed AGAIN on the 1 September 2020?????????? Why refund me just to take it back. How long more now am I going to wait for this refund? or should I keep logging refund queries on Hello Peter until Vodacom gets things right? Please advise because clearly something isn't right.