Vodacom Fibres Connection & Customer Service is APPALLING

We have been down from the internet for 2 weeks. Could not get any help at the vodacom shop, after we have been told by the consultant to go into the store, the desk consultant told us to contact vodacom as he has no authority to sort out our issue. After leaving the store we tried phoning vodacom again and have been promised that this matter has been escalated and the technician will call US.. It's been a week again and To this date, I have received no information or response from vodacom and still we are sitting without any connection to fibre or any help from vodacom!? What am I left to do?