Vodacom Fibre/LTE

I've signed up in December for vodacom fibre 10mbps uncapped and unthrottled for R600 per month and was told by the sales agent the internet will be live and operational by the end of January 2020. He then also told me that if i sign up now, i would received a ****le with 100gigs free per month untill the fibre goes live. At the end February and March my account was debited for the 100 gigs. The sales agent clearly said that i would only start paying once the internet is live in our area so i dont understand why im being debited.

Its now April and still no internet in my area. Whats worse is that for the last three weeks, the internet speed has been extremely slow. I am averaging at 0.4mbs. Ive called into the call centre and the service is non existent. I wasted two hours of my time and airtime calling in, to get this resolved. After following instructions I ended up with no connection at all for 2 days. How can the people you call that is suppose to help you make the problem worse. Thats a new level of incompetence right there. The staff in the call centre also have a no care attitude. It sounded like they were having their own private conversation in the background.

Im currently working from home and im struggling to get my work done because of this. Its extremely frustrating and i cant believe that this is the type of service i must receive as a first time vodacom customer. This is **************** right here. Then you still continue to have agents selling this product and continue with advertising it. Isn't it embarrassing, have you no shame? How can you charge me over R500 for 100gigs of slow internet a month when I agreed to 10mbps uncapped and unthrottled? Can someone please contact and explain this to me! At least have the decency to call me.