Vodacom fibreline

Around the 14th May we asked our line to be cancelled, we were advised that the line will be active till the 31st May. To our surprise we had no connection from about the 16th,. Only to find out we were switched off from our service. I work from home, had no connection and they could not connect my line. My experience was so bad but to top it off their consultants promised to call me which they never did and one was extremely rude. I have requested for assistance, no help, i have asked for the recordings still nothing. I am so dissapointed as i cannot get another service provider to provide a fibre line as vodacom has still not released my fibreline. How can they do this. I cant get anyone to help me as the line is not open. I am impacted so badly, I got Rain but not always reliable and we want a fibre line but resorting to an alternative that is not a choice.