Vodacom Fibreless

There was an outage in my area and my fiber connectivity was not restored although i phoned and thrvoutage was given as the excuse.

A call was logged two days after the outage and acknowledgement that i had an issue with the promise that the issue would be resolved urgently but now I'm told about internal process.

Why is that my problem, 4 days without connectivity and im working from home?

Vodacom: Vodacom: Service request SR*** update NoReply(2-TDLGQ5O).