VODACOM FIBRELESS

SR *** - Lodged first complaint to vodacom fibre after a new installation was not functional last week. Since then I have been repeatedly told that I will be contacted in order for someone to fix the issue. Pearl Moyakhe was assigned to this case as a PM. Upon request that Pearl contact me / that the operators contact her whulilst I was on the line lead to a response of "we do not have a direct line of contact with the back office". And to date I have not received a call from her or any contractor to sort the problem out. Simply following up whilst not letting the customer know what, when and where is completely unacceptable! I signed my fibre contract in October 2019!! Come on guys. I am now paying for something I don't have. Pretty sure that this is contract breach on vodacom's side!