SB
Stefan B
1 reviews | Active since Jun 2018
16 Sept 2019, 10:36
Vodacom Fibre...Just dont.....
Frustrating company to deal with regarding fiber connection being down.
Logged a ticket on the 2019-09-10 (SR***) stating the fibre on the road side is down and its not receiving power, they send out a team that wants to come and activate the line? how if its not working.
I phone them about twice a day to get some feedback and no one can give you any answers, only thing they say is we will contact you, guess how many times they have contacted me.....0....
No sense of urgency on there part, no one has a clue whats happening including me as i don't get any feedback.
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Replies (3)
Vodacom's replyOfficial
16 Sept 2019, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2019, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Stefan B's updateReviewer Update
17 Sept 2019, 09:19Thanks but still no phone call.
SB
Stefan B's update17 Sept 2019, 09:19
Reviewer Update
Thanks but still no phone call.
Vodacom's replyOfficial
04 Oct 2019, 11:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards
Vodacom's reply04 Oct 2019, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards