1 reviews | Active since Mar 2021
Vodacom Fibre/Incorrect package/untrained sales team/********** Contract
I would just like to share my recent experience with Vodacom Fibre.
I had two vodacom sales ladies come to my house and pitch a vumatel special to me,which to my understanding was a 10/10 fibre line for the price of R649. I had lengthy discussion with them about either choosing a between a 10/10 fibre line and a 20/20 fibre line. I was then advised to go for the 10/10 line as it will be easier to upgrade my package at a later date than to downgrade my package as extra costs would incur. I agreed and was happy with my decision. They then tried to sign me up using a new app which they had just started using on that day. The app wouldn't work. The lady then asked me to please just give them my details. She would then arrange everything at the office. I am now however signed up for a 10/2 line for R649 which is completely unsuitable for my needs.
The worst part of the story is , that the signature on the contract they have on their System is not mine, nor is it my initials at the bottom of each page.
I feel I was 100% done in and nobody seems to care the only solution Vodacom can give me is that that they can put me on my agreed apon package but at a higher price. The fact that someone fauged my signature and sold me something which does not exist doesn't seem to be their biggest concern.
Up until this eperience I have been a happy Vodacom Customer.
I made contact with your team and after hours on the phone. Just as I was about to give up all hope I made contact with a lovely lady who actually listened to my complaint and my case was handed over to your ***** department. A few days went by and I made a follow up call another lady gave me an email address. That is how I optained this reference number. I would really appreciate it if someone actually just picked up the phone and give me a call. This query is still open
I made contact with your team and after hours on the phone. Just as I was about to give up all hope I made contact with a lovely lady who actually listened to my complaint and my case was handed over to your ***** department. A few days went by and I made a follow up call another lady gave me an email address. That is how I optained this reference number. I would really appreciate it if someone actually just picked up the phone and give me a call. This query is still open
Longer than a month has gone by since loading my claim with the ***** department (EC-16EK-3J5LP3) and still I have no feed back. In the meantime I am stuck running a line which is useless to me.
Nevermind the fact that I have had two network outages in the short span of 1 week. 1st time it went off on Tuesday and nobody could give me an ETA as to when the service would be reinstated. Eventually it came back on Friday evening. 3 days without internet, And Yay me a week later it switches off Saturday afternoon, it has now been 28hrs later Still nothing and no ETA.
I used to be excited to move from my Adsl line to "faster, better fibre". :(
Longer than a month has gone by since loading my claim with the ***** department (EC-16EK-3J5LP3) and still I have no feed back. In the meantime I am stuck running a line which is useless to me.
Nevermind the fact that I have had two network outages in the short span of 1 week. 1st time it went off on Tuesday and nobody could give me an ETA as to when the service would be reinstated. Eventually it came back on Friday evening. 3 days without internet, And Yay me a week later it switches off Saturday afternoon, it has now been 28hrs later Still nothing and no ETA.
I used to be excited to move from my Adsl line to "faster, better fibre". :(