1 reviews | Active since Sept 2010
Vodacom Fibre...*********** bunch...
So, I wrote to Vodacom about 4 weeks ago to transfer my fibre connection from one apartment to another apartment. One would think this is a simple process, especially because the apartments are in the same complex. I am now writing this as a frustrated customer, who hasn't had any feedback from Vodacom at all in the past 4 weeks. In fact, I've resorted to calling them daily to which I get the same excuses EVERY SINGLE DAY! I am now clearly paying for a service that I am not receiving and one where I am not even getting any feedback as to what the hold up is. If there's a single competent soul that works at Vodacom, please get in touch to help me out.
Highly frustrated customer Tlamelo Letebele
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. A message has been sent to the FTTH Installations management team for review and feedback. We have requested that they make contact with you soonest.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience. A message has been sent to the FTTH Installations management team for review and feedback. We have requested that they make contact with you soonest.
We apologise for any inconvenience caused.
Regards
Moddy