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tracey R
1 reviews | Active since Aug 2016
18 Oct 2020, 11:23
Vodacom fibre5is not recommended
I had fibre installed 31 aug. Since then I've had so many internet problems. My account remains incorrect even though I've lodged this several times via calls and emails . I've requested that my router be relocated in the 1st of Sept. To date and undated calls this is yet to happen. This is by far my worst internet experince eith a service provider. Pay Dr a service and get zero service seems to be vodacoms motto
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Vodacom's replyOfficial
18 Oct 2020, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2020, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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tracey R's updateReviewer Update
19 Oct 2020, 14:32I am still waiting on someone to contact me. Even after yesterday's review ive experienced yet another internet outage that lasted OVER 16 hours. I've list airtime and data and STILL Vodacom feel that's not that important to communicate with their clients. I will never recommend Vodacom to anyone that wants fibre. Zero service delivery. The worst experience ever
tR
tracey R's update19 Oct 2020, 14:32
Reviewer Update
I am still waiting on someone to contact me. Even after yesterday's review ive experienced yet another internet outage that lasted OVER 16 hours. I've list airtime and data and STILL Vodacom feel that's not that important to communicate with their clients. I will never recommend Vodacom to anyone that wants fibre. Zero service delivery. The worst experience ever