1 reviews | Active since Apr 2025
Vodacom fibre / zoom fibre discontinued
So today most vodacom customers got a whatsapp stating our current lines have been discontinued and as of the 1st of May 2025 we will be migrated to the next available package. Now I signed up in February for a 24 month contract which stated I will be billed R299 for the first 6 months then from month 7 R369 for 20mbps which I agreed to and can afford. Today the 25th of April 2025 I learned vodacom is moving me to 50mbps which costs R689 and as of next month being May I am supposed to pay this amount for the next 22 months until the end of my contract. Vodacom is so wrong for unfair business practices and ****ming us by doing this. I will lodge complaints with every avenue I can find because I have a contract in black and white and it's not my fault as the consumer that zoom is discontinuing the 20mbps line and we being forced to higher speeds which I didn't even ask for plus the price is ridiculous I can't afford another extra R400 because of vodacom. We should all boycot this service provider for false advertising and breaching contracts with customers. Sis Vodacom shame on you.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
