Vodacom Fibre - Zero percent

I have been a client of Vodacom for over 23 years. The level of service is absolutely shocking. I am specifically referring to Vodacom Fibre here.

Each time I speak to ***, I am given different or contradicting information. I app**** for a relocation of my Fibre. I understand that the process time-line is supposed to be 30 days.

My issue is that there is already infrastructure at the new address. According to my research, it is also the same infrastructure provider. How difficult is that to sort out?

In 10 days I have not even had an email or sms providing an update on the process apart from an automated response when submitting my documents. I have asked for an interim LTE option. Now during my 4th call in this regard am I only told that this has a cost and the free option is only for new clients or installations not for relocation.

How is it possible that every-time I speak to someone, I am offered different information? Vodacom, is this how you treat loyal customers? As I write this I have been on hold for close on 10 mins.

On that topic, the consultant at *** can only phone me back if the call drops. If I request a call back so that I don't have to waste my money, sorry they can't do it immediately, as there job doesn't allow for it. They have to move on to the next call.

What a ridiculous rule.

So disappointed.